Our focus
Guest Essentials
Guest Essentials
Guest Essentials
At Silk Stays, we ensure every property is thoughtfully equipped with high-quality essentials, from 100% cotton sheets to coffee machines stocked with your favorite brew and premium toiletries. By standardizing these details across all our stays, we create a seamless and familiar experience wherever you go.
Unique Services
Guest Essentials
Guest Essentials
We go beyond standard hospitality by offering unique, tech-enhanced services designed to elevate your stay. Each property features its own personalized AI concierge, ready to assist with anything from finding where the beach toys are located in the house, to checking if there are puzzles for a cozy night in. Need a dinner reservation? Jus
We go beyond standard hospitality by offering unique, tech-enhanced services designed to elevate your stay. Each property features its own personalized AI concierge, ready to assist with anything from finding where the beach toys are located in the house, to checking if there are puzzles for a cozy night in. Need a dinner reservation? Just ask. Our AI is tailored to each home, ensuring you have instant access to property details, local recommendations, and seamless assistance—so you can spend less time searching and more time enjoying your stay.
The Silk Way
Guest Essentials
The Silk Way
At Silk Stays, we create a hospitality experience that blends the comforts of home with the adventure of a unique property in a beautiful city. This is the Silk Way.
From the moment you arrive, thoughtful touches like chilled waters in the fridge and chocolates on the bed set the tone for a seamless stay. Every property follows standardize
At Silk Stays, we create a hospitality experience that blends the comforts of home with the adventure of a unique property in a beautiful city. This is the Silk Way.
From the moment you arrive, thoughtful touches like chilled waters in the fridge and chocolates on the bed set the tone for a seamless stay. Every property follows standardized check-in and stay instructions, ensuring consistency wherever you go.
With curated interiors, quality amenities, and exceptional service, Silk Stays makes every trip effortless and memorable.
Guest Essentials
Arrival & General Comfort
Personalized Welcome – A chilled water bottle for each guest in the fridge at check-in.
Ironing & Garment Care – Iron, ironing board, and steamer for wrinkle-free outfits.
Entertainment & Connectivity – Smart TVs with Roku Guest Mode in the living room and master bedroom.
Security & Safety
In-Room Safe – Steel security safe with a programmable electronic keypad, securely bolted in place.
Smart Lock Entry – Secure and convenient access with a compatible smart lock.
Fire Safety – Functional smoke detectors and a fire extinguisher under the kitchen sink.
Bedrooms
Luxury Linens – 100% Egyptian cotton bedding for an ultra-soft, hotel-quality sleep.
Mattress Comfort – Mattress pad provided for queen-sized beds and larger, ensuring optimal support, as-needed.
Plush Bathrobes – Two white cotton bathrobes in every bedroom with a king bed.
Air Circulation – A tabletop air circulator fan in every bedroom for personalized comfort - or to provide white noise for those light sleepers.
Kitchen Essentials
Clean & Pure Water – A functioning water filtration system for safe drinking water.
Premium Coffee Setup – Single-serve K-Cup maker for convenience. Mr. Coffee drip coffee maker as a backup. If booked 10+ days in advance, Silk Signature guests can request their preferred coffee before arrival.
Bathrooms
Fresh, High-Quality Towels – White, soft bath towels
Premium Toiletries – Each bathroom stocked with:
- Hand soap (bar)
- Body soap (bar)
- Shampoo & Conditioner
- Body lotion
Stocked Essentials – 2-ply toilet paper, with 1 roll per day for every 2 guests.
unique services
What Your AI Concierge Can Help With
Your personalized AI concierge is designed to make your stay seamless and stress-free. Whether you need help finding something in the home, recommendations for dining, or local activities, the AI is always ready to assist.
Property Essentials & Navigation
Locate cookware, utensils, or small appliances in the kitchen.
Find extra blankets, pillows, or towels in the home.
Check where remotes, chargers, or extra batteries are stored.
Help operate smart home features, like thermostats, lights, or TVs.
Confirm if the property has board games, puzzles, or books.
Adventure & Outdoor Gear
Check if the property has beach toys, chairs, umbrellas, or coolers.
Find sleds, snow gear, or hiking equipment at mountain properties.
Locate bikes or outdoor sports equipment provided at the home.
Dining & Reservations
Recommend the best local restaurants, bars, and cafés nearby.
Assist with making a restaurant reservation.
Provide grocery store locations and delivery options.
Transportation & Local Info
Suggest public transportation options or the nearest rental car service.
Offer driving directions or estimated travel times.
Recommend local attractions, parks, and must-visit spots.
Housekeeping & Troubleshooting
Help connect to WiFi or troubleshoot tech issues.
Explain how to use appliances, smart TVs, or coffee makers.
Assist with garbage & recycling schedules for longer stays.
Contact local property management if any issues arise.
At Silk Stays, we’ve designed the AI concierge to be your instant, on-demand guide, helping you feel at home and fully enjoy your stay. Just ask, and we’ll handle the rest!
the silk way
The Silk Welcome
We believe the little touches make a big difference. Guests are welcomed with:
Chilled water bottles in the fridge at check-in.
Chocolates on the bed for a warm, inviting arrival.
Members only - Pre-arrival grocery stocking (available upon request).
Customized Coffee Experience
Every property is stocked with a K-Cup coffee maker and a backup drip coffee maker.
Silk members who book 10+ days in advance, can request specific coffee beans for their stay.
Standardized Check-In & Stay Instructions
Easy, step-by-step check-in guides so guests never have to guess where things are or how they work.
Every home follows the same high standards for cleanliness, safety, and setup—so you get a reliable experience no matter where you stay.